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Title
Text copied to clipboard!Assistant Executive Housekeeper
Description
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We are looking for a dedicated and detail-oriented Assistant Executive Housekeeper to join our team. The ideal candidate will assist the Executive Housekeeper in overseeing the housekeeping department, ensuring that all areas of the hotel or facility are clean, well-maintained, and meet the highest standards of cleanliness and guest satisfaction. This role requires strong leadership skills, excellent organizational abilities, and a keen eye for detail. The Assistant Executive Housekeeper will be responsible for managing housekeeping staff, coordinating with other departments, and maintaining inventory and supplies. Additionally, the candidate will be expected to handle guest complaints and requests promptly and efficiently, ensuring a positive guest experience. The role also involves training and mentoring housekeeping staff, implementing and maintaining housekeeping policies and procedures, and ensuring compliance with health and safety regulations. The successful candidate will have previous experience in a similar role, strong communication skills, and the ability to work in a fast-paced environment. This is an excellent opportunity for someone looking to advance their career in the hospitality industry and make a significant impact on guest satisfaction and operational efficiency.
Responsibilities
Text copied to clipboard!- Assist in managing daily housekeeping operations.
- Supervise and train housekeeping staff.
- Ensure all areas are clean and well-maintained.
- Coordinate with other departments to meet guest needs.
- Handle guest complaints and requests promptly.
- Maintain inventory and order supplies as needed.
- Implement and maintain housekeeping policies and procedures.
- Ensure compliance with health and safety regulations.
- Conduct regular inspections of guest rooms and public areas.
- Prepare and manage housekeeping schedules.
- Monitor and control housekeeping costs and budgets.
- Assist in hiring and onboarding new housekeeping staff.
- Develop and implement training programs for staff.
- Ensure high standards of cleanliness and guest satisfaction.
- Report maintenance issues to the appropriate department.
- Maintain records of housekeeping activities and performance.
- Assist in planning and executing deep cleaning projects.
- Ensure proper use and maintenance of housekeeping equipment.
- Foster a positive and productive work environment.
- Stay updated on industry trends and best practices.
Requirements
Text copied to clipboard!- High school diploma or equivalent; degree in hospitality management preferred.
- Previous experience in a housekeeping supervisory role.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Attention to detail and a commitment to high standards.
- Ability to work in a fast-paced environment.
- Proficiency in using housekeeping management software.
- Knowledge of health and safety regulations.
- Ability to handle guest complaints and requests professionally.
- Strong problem-solving skills.
- Flexibility to work various shifts, including weekends and holidays.
- Ability to lift and move heavy objects as needed.
- Experience in training and mentoring staff.
- Ability to manage budgets and control costs.
- Strong time management skills.
- Ability to work independently and as part of a team.
- Knowledge of cleaning products and equipment.
- Ability to conduct regular inspections and identify areas for improvement.
- Commitment to maintaining a clean and safe environment.
- Positive attitude and a passion for hospitality.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in a housekeeping supervisory role?
- How do you handle guest complaints and requests?
- What strategies do you use to ensure high standards of cleanliness?
- How do you manage and motivate your team?
- Can you provide an example of a time you improved housekeeping operations?
- How do you ensure compliance with health and safety regulations?
- What experience do you have with housekeeping management software?
- How do you handle inventory and supply management?
- Can you describe a challenging situation you faced in your previous role and how you resolved it?
- How do you stay updated on industry trends and best practices?
